SAP Product Compliance/Product Safety and Stewardship Maintenance services

You are a SAP Partner ? Having to struggle to SAP Product Compliance / Product Safety and Stewardship support and maintenance activities for your customers ?
You are a SAP Product Compliance user or a SAP Product Safety and Stewardship ? Challenged by maintenance activities especially Regulatory Content updates ?

Maintenance (and support) activities have to be performed on SAP Product Compliance/Product Safety and Stewardship landscapes but you don't have all the required resources or skills for efficiently assuming these duties.

Use eSpheres SAP Product Compliance / Product Safety and Stewardship Maintenance services.

We maintain (and support) the SAP Product Compliance / Product Safety and Stewardship application for you (or your customers on your behalf) with a defined Service Level Agreement. Our services can include the following activities related to Regulatory Content updates, WWI & Templates, Expert and Rules systems, OCC, and Interfaces:

• Maintenance
  • Corrective maintenance
  • Adaptative maintenance (including Regulatory Content updates)
  • Preventive maintenance
• Improvements services
  • Change requests
  • Performance Optimization(technical and/or business processes)
• Support / Problem management

The service is provided off-site (=remotely), in English, French or Dutch.

The performance of our service is monitored on-line and reviewed with you quarterly.

Our pricing is transparent and determined after an short audit. It consists of:

1. a monthly fee for recurrent standardized operations
2. price per ticket for on-demand standardized operations
3. hourly price or lumpsum for non-standard operations (case per case quotations to be accepted by the client).

Our maintenance include Regulatory Content for SAP update services for all providers especially:

• Verisk 3E (3E ERC, previously SAP ERC or SERC)
• Sphera (DataLink and Compliance Engine).