SAP EH&S Support services
You are a SAP Partner ? Having to struggle to SAP EHS support and maintenance activities for your customers ?
You are a SAP EH&S user ? With issues, questions, problems related to the use of SAP EH&S ?
Use eSpheres SAP EH&S support services.
We support and maintain the SAP EHS application for you or your customer(s) with a defined Service Level Agreement.
Our services can include the following activities related to SAP EHS, Regulatory Content, SDS authoring, labeling, WWI & Templates, Expert and Rules systems, OCC and Interfaces:
- Support / Problem management
- 1st, 2d and 3d levels support with ticketing system
- for IT and regulatory related questions and issues
- Improvements services
- Change requests
- Performance Optimization(technical and/or business processes)
The service is provided off-site (=remotely in English, French or Dutch.
The performance of our service is monitored on-line and reviewed with you quarterly.
Our pricing is transparent and determined after an short audit. It consists of:
- a monthly fee for recurrent standardized operations
- price per ticket for on-demand standardized operations
- hourly price or lumpsum for non-standard operations (case per case quotations to be accepted by the client).
You have questions on Rules Sets results ?
You want to understand why the SAP EH&S application determines a specific GHS classification ?
We explain how the result depends of:
- Regulatory Content data,
- your data,
- Rules Set parameters
- Rules Set behavior
- precise chapter(s) of Regulation(s).
We help you to understand relationships between the applicable Regulation(s) and your data.
We help you to efficiently use SAP EHS, with or without Regulatory Content.