eSpheres eSpheres EH&SMaintenance and Support

General terms and conditions

Except otherwise specified in a contract or order explicitly identified (see contract n° or PO n°),

  1. any dispute relating to billings must be submitted within 10 days of the mailing of the invoice;

  2. a dispute does not relieve the customer of its obligation to pay the uncontested amounts ;

  3. a dispute over a service does not relieve the customer to pay fifty percent of the amounts charged;

  4. all settlement after the payment date may result in the billing of penalties without a prior notice of the client, the amount of these penalties shall be at least equivalent to that which would result from the applying a rate equal to five times the legal interest rate in force on the date of application of penalties, without this clause excludes complementary damages ;

  5. delivered goods remain the property of eSpheres SA until full payment; the intellectual property of any tool, software or it application used to deliver the service(s) is never transferred to the customer;

  6. non-payment may result in claims for goods by eSpheres SA and the immediate return at the expense and risk of the client or in the immediate suspension of the service(s);

  7. this agreement is governed by the Belgian law, in the event of a dispute can not be settled amicably between the parties, it will be subject to the jurisdiction of the Commercial Court of Brussels.

  8. unless otherwise specified, the quantities of goods and services in quotations are indicatives; the quantities and the total price of goods in sales orders are fixed; the quantities of services in sales order are indicative, the unit prices are fixed, the total price will be computed on invoices according timesheets; service prices do not include travel&expenses; quotations are valid 20 days.